FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. Or do you have a leak in your irrigation system? It is surprising how much water can be attributed to this. For more information (EPA WaterSense - Checking for Leaks). Or give us a call to discuss the problem ...

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

What chemicals are added to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. Chlorine is the only chemical added in the District and Elk Grove public drinking water systems.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.